This Privacy Policy explains how EMG DISTRIBUTION LLC ("we", "us", "our") collects, uses, discloses and protects personal information when you visit ventedz.com (the "Website"), request a quote, or contact us about our packing, shipping, warehousing and fulfillment services.
1. Information We Collect
Information you provide to us
When you submit the quote request form, call us, or email us, we may collect:
- Your name, business email address and phone number;
- Business details such as the service you need, ship-from ZIP code, estimated monthly order volume and preferred start date;
- Any additional information you choose to include, such as product descriptions, SKU counts or handling requirements;
- Records of your consent to be contacted about your request.
Information collected automatically
When you browse the Website, our hosting servers automatically record standard technical information, including your IP address, browser type, device type, referring page, pages visited and the date and time of your visit. This information is used for security, troubleshooting and basic traffic analysis.
Cookies
We use essential cookies and similar storage to operate the Website and to remember your cookie preferences. Optional cookies are used only with your consent. See our Cookie Policy for details.
We do not knowingly collect sensitive personal information such as Social Security numbers, financial account numbers or health information through the Website. Please do not submit such information through our forms.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your quote request, prepare a proposal and answer your questions;
- To communicate with you by email or phone about the services you asked about;
- To set up and manage client accounts, provide contracted services and send service-related notices;
- To maintain the security and proper operation of the Website and prevent spam and misuse;
- To analyze Website usage in aggregate form and improve our content and services;
- To comply with legal obligations and enforce our agreements.
We will not use the contact details from a quote request to send unrelated marketing messages unless you have separately agreed to receive them. You may ask us to stop contacting you at any time.
4. Data Retention
We keep quote request information for as long as needed to respond to you and follow up on your request, and generally no longer than 24 months if you do not become a client. Client account and shipment records are retained for the duration of the business relationship and afterwards as required for tax, accounting and legal purposes. Server logs are kept for a limited period for security purposes.
5. How We Protect Information
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse or alteration. Access is limited to personnel who need the information to perform their work. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Choices and Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information, subject to legal exceptions;
- Opt out of marketing communications at any time;
- Withdraw consent to optional cookies through the "Cookie Settings" link in the footer.
Residents of California, Florida and other U.S. states with consumer privacy laws may have additional rights under those laws where they apply. To make a request, email us at [email protected] with the subject "Privacy Request". We will verify your request using the contact details you provided and respond within the time required by applicable law. We will not discriminate against you for exercising your rights.
7. Third-Party Services and Links
The Website displays an embedded Google Maps view of our address and loads fonts from Google Fonts. These services may collect technical information such as your IP address under their own privacy policies. The Website may also link to other websites that we do not control; we are not responsible for their privacy practices.
8. Children's Privacy
The Website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "last updated" date. Significant changes will be highlighted on the Website.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us: